Frequently Asked Questions

Everything you need to know about our archival quality home and stationery collections.

What makes Zetta Florence products 'archival quality'?

Our products are crafted using acid-free and lignin-free materials, ensuring that your photographs, documents, and home memories are preserved for generations without yellowing or deterioration.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for those who need their home organization essentials sooner.

Do you offer international shipping?

Yes, we ship our unique range of Italian papers and home storage solutions worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location.

What is your return policy for home decor items?

We offer a 30-day return policy for most items in original, unused condition. Please note that bespoke or custom-cut papers and frames may be excluded from change-of-mind returns.

Are your paper products sustainably sourced?

Sustainability is at our core. We prioritize working with mills that use FSC-certified fibers and eco-friendly manufacturing processes to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for your convenience.