Returns & Exchanges

At Zetta Florence, we take pride in the quality of our archival stationery and home goods; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for most items in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original archival packaging to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our Melbourne studio, ensuring you use a tracked shipping service for security.

• 4.
  Receive Your Refund

  Once our specialists inspect the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.